To,
The Samsung India Electronics Pvt. Ltd.
20th to 24th Floor, Two Horizon Centre,
Golf Course Road, Sector-43,
DLF PH-V, Gurgaon, Haryana- 122202
Respected Sir,
it is intimated that i bought a Dated: 02/02/2020 (make: Samsung and model no: UA32N443 ) from Sargam Electronics branch Sargam Electronics, Indrapuram Ghaziabad, UP . I've discovered that while watching tv serial suddenly adaptor fused . thousand times I called customer care but nobody taking my matter seriously. few days ago engineer came into my house and after checking the adaptor he told me that it will take 2500 rupees for repairing that adaptor but it doesn't make any sense my television and adaptor in warranty period so taking Rs 2500 for repairing that adaptor is doesn't make any sense . so I am requesting to you tale a look into my matter and solve my problem as soon as possible.
The Consumer Rights Act / warranty period & Sale of Goods Act 1979 makes it an implied term of the contract that goods and warranty period be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract I am entitled to have the Adaptor [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.
I also require you to confirm whether you will arrange for my TV adaptor to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
(Complaint No: [protected])
Yours faithfully,
Akash Singh
Mobile No: [protected]
Addess: RC: 213 Adarsh Nagar, Som Bazar
Khora Colony, Ghaziabad, UP
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