[Resolved]  Samsung — Repair of Samsumg Galaxy Mobile Set - Product No. RF1D487G8QM - Model S4 GT-19500

Address:New Delhi, Delhi

Dear Sir, The above set was not properly charging and therefore it was shown to your authorized service centre M/s. Ace Lingua Solutions, 1st Floor, B-36, Multan Nagar, Delhi on 30.09.2014 for check up. They informed That its front assembly & rear case assembly need replacement. They have replaced and billed me for Rs. 8, 177.60 vide their Invoice No. [protected] dt 30.09.2014. After carrying out repairs the set was still not charging and working properly. Again on the same day I again took the set to them and complained that it is still not working. They now pointed out that its inner battery is swollen and need the replacement. They have replaced the battery and charged me Rs. 2, 387.70 for it vide their Invoice No. [protected] dt 30.09.2014. Now even after with a new replaced battery, for which I have already been charged, the set is still not working. Today I again went to the Service Center and they told me to leave the Mobile set with us and also deposit Rs. 3, 000/-. I declined to pay this amount. I want that the new faulty battery for which I have already paid Rs. 2387.70, may please be replaced with an another new one. An early action may please be taken. HARISH GOEL Mob No. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

The above set was not properly charging and therefore it was shown to your authorized service centre
M/s. Ace Lingua Solutions, 1st Floor, B-36, Multan Nagar, Delhi on 30.09.2014 for check up.
They informed That its front assembly & rear case assembly need replacement. They have replaced and billed me for
Rs. 8, 177.60 vide their Invoice No. [protected] dt 30.09.2014. After carrying out repairs
the set was still not charging and working properly.

Again on the same day I again took the set to them and complained that it is still not working. They now pointed out that its inner battery is swollen
and need the replacement. They have replaced the battery and charged me Rs. 2, 387.70 for it vide their Invoice No. [protected] dt 30.09.2014.

Now even after with a new replaced battery, for which I have already been charged, the set is still not working. Today I again went to the Service
Center and they told me to leave the Mobile set with us and also deposit Rs. 3, 000/-. I declined to pay this amount.

I want that the new faulty battery for which I have already paid Rs. 2387.70, may please be replaced with an another new one.

An early action may please be taken.


HARISH GOEL
Mob No. [protected]

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