[Resolved]  Samsung — Repair of washing machine

Complaint regarding excess vibration in Samsung washing machine was lodged on customer care number under complaint no [protected] on 28.08.20. Service agent attended complaint on 29.08.20 and advised that machine will be taken to workshop for repair on 31.08.20. On checking the machine after they left my home one of the drum bolt was broken & counter weight fell down. Nobody came on Monday neither on Tuesday. On checking Complaint status Online the complaint was closed with remarks repair done. Again complaint was lodged on customer care number on 01-09-20. The executive informed that authorized service center will contact on 01-09-20 for immediate action. Again nothing happened.Washing machine is damaged by service executive.