[Resolved]  Samsung — Repaired TV given instead of new

Address:

Samsung India Electronics Pvt. Ltd., 27-30 floor, Oberoi Commercial-II, International Business Park, Oberoi Garden City, Goregaon Mumbai

I bought a Samsung 43 inch LED smart TV on 28th Oct 2016 by paying Rs 73900/- (Price of a brand new TV) at Samyak Sales, Mumbai which is a Samsung Plaza. In the first week of September 2020 picture began deteriorating and a complaint was made to Samsung. The official technician came and inspected the TV and said that the panel needs to be changed and the estimated cost will be Rs 23000/-. Since the charges were exorbitant I called in a local technician. After opening up the TV he made a shocking discovery. After opening up he said that all the parts were older than four years and it was a set that was repaired before being delivered as a new TV. There was a signature of a technician from Abhinav Enterprises who repaired the TV on 8th October 2016 on the repaired part of the TV, well before it was sold as a "New TV" to me. Abhinav Enterprises is the authorized service center for Samsung TV. This is a clear case of fraud. The retailer whom I bought it from says "Samsung India" is responsible and after a complaint to Samsung (by email) they say the retailer is responsible . Do not blame each other and kindly repair the TV or give a brand new TV (of same config) without any further delay or cost since I had paid for a brand new TV.

Regards

Zaveri Bhanshali
email : [protected]@yahoo.com