[Resolved]  Samsung — Replace product

Address:

Pune

Dear Samsung care team,
Firstly, I would like to thank you guys for making life easier by providing service.
Recently I have purchased a Samsung M31 Mobile from a nearby store, and the bill is attached in the mail (Pic - 1). First 4 days the mobile was working fine. On the 5th day, the mobile camera and mobile process become very slow. Camera Issue - while capturing images getting blurred, it cannot auto focus.I informed the shop owner from where I bought this mobile.
His reply was :- This is not my issue, it's a mobile problem. Go to the service center and ask for repair. After several discussions with shopee i had no choice but to go to the service center. Service Center :- when I visited the service center of Samsung located in SAI-CHOWK Pimpri, they told me that mobile cannot be replaced, it's because this product is an online product so they cannot replace this Mobile phone. He said he will repair this mobile, but a new product has an issue so i demand for the replacement. (PIC 2 - slip given from Samsung Care center Pimpri).
Note :- 1) This non-documents slip, I'm going to raise a complaint against service providers samsung pimpri, in consumer complaints court. 2) If you do not replace the online product, then why do you sell your products online.3) I request you to replace my product.
Pic 3, 4, 5 is Box and other details of mobiles.I'm a regular user of Samsung products.
First Name : ROHIT Last Name : BIBATEContact Number : [protected]Request type : REPLACE PRODUCTProduct Model Number : ATTACHED TO MAIL PICTURE 3, 4, 5Product Serial number : ATTACHED TO MAIL PICTURE 3, 4,[protected][protected][protected][protected][protected]----!
Thanks & Regards Rohit Bibate+91-[protected]