[Resolved]  Samsung — Replacement not delivered

Address:

BHANDUP WEST .MUMBAI 400078

We purchased a new samsung refrigerator and in 4 months it stopped working
We contacted the samsung customer care. After several requests and calls they did send the engineer and suggested to change the compressor but eventually in 2 days the new compressor again stopped working.
Again for few weeks we had to continuously contact the customer care and ask for help.
Later they found that the refrigerator had gas leakage issues and guaranteed us that they will exchange the refrigerator by giving us the same amount of coupon.
Till date its been almost 2 months we have been listening that we'll will receive the coupon in few days
And now the manager in charge of that customer care conveys us the message i cant do anything you have to wait.
Its already been 3 months we are facing the loss due to bad quality product and now even the customer care fails to solve our issues.
Highly disappointed by the product as well as service.
Hope for some good changes and quick feedback from the company and as soon as possible to receive the new product.