Samsung — Replacement of A Maunfacturing Defected Phone

Address:

Dehradun, Uttarakhand

The issue is related to the Samsung galaxy note-3 phone that i bought about 6 months back from now.From the past 3-4 days i was facing heating up issues at the back of my phone and at the same time it would hang too, 13th April night i could hear sounds coming out of it and it was terribly heated while i just finished working on it which is very dangerous of the recent few incidents that we have heard of phone bursting and all, Due to which i happened to get trace of the samsung service center around which in itself was very difficult to find and eventually when i did, i happened to be waiting for a couple of hours and then when i finally got to meet the representative, who guided me over to some technician.The gentlemen sitting on the other end asked me a few questions to which i replied.Then he told me the reason behind the phone heating up was that their was a short-circuit which is a hardware issue and the reason behind less battery back up and the heating issue which i believe i am facing since i bought the phone, to which Mr.Sumit (Engineer) replied that he will have to physically open my phone and replace the motherboard of a newly bought phone to which i am astonished to know.Secondly i wanted to know the exact issue behind i asked the gentlemen that if he could guarantee of the changes he made and give it to me like a guarantee card that you get.On being denied the request, he told me it was only possible for the senior manager Mr.Chaudhary to provide for the guarantee and while talking to him i was again turned down.So i happened to take my disturbed phone back from the center and take a customer suggestion form from the guard who was assisting the walk-ins, and to my surprise he told me about the incompetence of your appointed employees(HCL).I just filled in my form and on my way back, i felt sad for a huge and prestigious company like samsung to be so careless and annoying.I want a replacement for the my note3 phone on which i happen to run my business.I have all the proofs of my phone being a manufacturing defect to which i have a witness too who was sitting right on the chair next to me in front of whom the engineer admitted it to be a manufacturing defect.I demand an immediate replacement.Attached is the customer feedback snapshot. Reach me at [protected]@yahoo.in