Samsung — Replacement of Panel of 32 LED TV

Address:

New Delhi, Delhi

I had lodged a complaint No. [protected] in April, 2015 which was attended by Company Service Centre Kaiser Electronices, Patpar Ganj, Delhi. I have paid him Rs.675/- as visiting charges. They told me that they will come again with part, which needs to be replaced, for which you have to Rs.2500/- . I said OK. They again came two /three time, they replaced the part, but TV was not got repaired, hence parts taken back. However, they were not able to detect the problem. In may they taken the TV to their workshop, and returned the same TV without doing any thing. After that they suggested me to replace the Panel which will cost me Rs.20, 630/-. They take a advance of Rs.5000/- on 14/6/2015 and balance Rs.15630/- on 22/06/2015 at the time of delivery of repaired TV. When we used the same, it is found that problem is not rectified. Call was logged again. Service centre visited my house and told me to replace one more cable with description No. BN96-12723J on 30/06/2015 and took Rs.956/- again. After two day, i again complaint the same problem. TV is not working properly. Colour are not properly displaced on the TV. Even after repeated phone calls to Call Centre No.[protected] and Head Office No.[protected], there is no proper response so far. Service Centre Person Mr. Imran #[protected] is not behaving properly. There is no timeline from any one in Samsung. If TV can't be repaired, it should have been intimated at the first visit. How can I waste my hard earn money on this kind of poor service. This is clear cut case of cheating by Samsung. If TV is not repaired and i do not receive my entire money back (Rs.675+5000+15630+956), i will not spare any body in Samsung. I will file a legal case against Samsung India, Samsung Korea and Company Service Centre Kaiser Electronices, Patpar Ganj, Delhi. All of them are making a fool of innocent people of this country. This entire episode should come to the Managing Director of Samsung India and Korea. Thanks and Regards CA Arvind Kumar Agarwal #[protected]