Samsung — requirement of new mobile

Address:

Chennai, Tamil Nadu

Dear sir, I have purchased Samsung Mobile on 27/12/14, within 2 times time there are lot problems. Camera is not working getting camera failed. Ringing volume automatically gets to 0 level When out going is made the opposite person cannot hear my voice, they will disconnect & they will call to me then i will speech. When incoming is there automatically my speech will get dis-connected, the opposite person voice can hear from me, but my voice will not be hear by opposite person. In touch the numbers automatically gets larger. When i contacted your service center @Porur Chennai they told MOTHER BOARD & CAMERA need to replace they are not having stock & they not collected the phone. Then i gave the same to your Velachery service center, your customer team they said that shop is authorized center, but in the job slip it is mentioned as authorized service center, this the way your Cheating the customer... I got the mobile from velachery service & i gave the mobile to ASCENT Enterprise in Chennai the bill no is [protected] on 03/03/15 after given the mobile, i have not received any reply/status from your service center staff's, today i called to your service center they said CAMERA is not available with them it will take another 5 days to get ready. Pl note : 1 .Already i gave mobile to velachery service center for 4 days 2. Now another 1 week time 3.This is my 2nd mail to your office. 4. Pl confirm whether this new mobile phone or old phone which was sold by your dealer. Regards S.Sridhar [protected]