[Resolved] Samsung — S22 Ultra screen replacement

sanjay rohra

from Bengaluru, Karnataka

Mar 25, 2023

Address:

Bangalore

Hi I have a black s22 ultra. My screen cracked in a minor accident recently. I visited the service centre and asked for the repair on which they said the screen is not in stock and I have to place an order with some advance and it should come in 2 to 3 days and it's been 8 days now and i have been only chasing with no resolution only next date.

Is it wrong to expect better service when you are buying a flagship device? I have my work registered on that phone and i didn't registered it on any other device because of these fake promises and now my work is getting affected so much.

I reached out to official samsung customer care services whatsApp they are also saying contact the service centre again.

This is so disappointing. I have to chase for a such a vulnerable part of a phone and that too a flagship device.

+3 photos

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Jun 25, 2023

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 25, 2023

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, as per records, issue has been resolved now.
Best Regards,
Samsung