[Resolved]  Samsung — S24 Ultra Preorder Cancellation

I've placed pre-order for S24 ultra on 20th Jan 2024 and decided to cancel immediately after 2 hours. There was no cancel option on the website and hence reached out to customer care via call, chat and emails. Every time they said the order will be cancelled and their dedicated team will contact me over email or call.

To my surprise, I've got part of the order delivered today at home when I was in office. I'm about to get remaining products in the order delivered tomorrow. I've asked customer support on guidance on how to handle deliveries when order cancellation is in progress(or atleast I've been told so).

Order ID: [protected]
Ticket numbers that were shared by them - [protected],[protected]. Not even sure if these are valid as there is no means to track them.

Email Correspondence -

Samsung Shop Sun, Jan 21, 2024 at 6:08 PM
Reply-To: Samsung Shop
To: [protected]@gmail.com
Hi,

Thank you for contacting Samsung Shop Support.

We are working on your request and your ticket ID is #[protected] and we will get back to you within next 24 hours.

Please let us know if you have any more questions. We will be happy to help.

Thanks!
Samsung Shop Support
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If you'd like to provide an update, simply reply to this email

Raj Kishore Mahendrakar Mon, Jan 22, 2024 at 11:46 AM
To: Samsung Shop
Any update on this? Part of order is already shipped, please help me with cancelling my order.
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Raj Kishore Mahendrakar Mon, Jan 22, 2024 at 8:54 PM
To: Samsung Shop, servicehead.[protected]@samsung.com
Looping in service head.

Can you please provide an update on this? I has been terrible experience with Samsung online purchase this time around, had never faced this issue before. Customer support doesn’t even care to provide any update, I have contacted multiple times over chat, mail and calls so far.
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Raj Kishore Mahendrakar Tue, Jan 23, 2024 at 11:52 PM
To: Samsung Shop, servicehead.[protected]@samsung.com, grievance.[protected]@samsung.com
Part of the order got delivered today. Despite following up multiple times, there has been no response from Samsung on proceeding with the cancellation of the order. Now that the order has been partly delivered, I've lost complete hope that Samsung will help any customer on time. Thanks for giving me a bitter experience; I have been using Samsung products for nine years.

I just wanted to let you know that you don't need to reply; all earlier responses have been robotic and lack empathy.