Samsung — SAMSUNG AUTHORIZED SERVICE CENTER CHEATED ME

Address:

Visakhapatnam, Andhra Pradesh

Hello, I am Durgaprasad K from Visakhapatnam, Andhrapradesh. I purchased Samsung Galaxy S4 on 22/06/2013 at Visakhapatnam. I got a small problem with my mobile from a week. Mobile is not getting turned off and the Samsung S4 logo is blinking on the screen but when the mobile is turned on its working fine. There is no other problem except the off issue. I took my hand set to Innovative Electronics, Samsung Authorized service station in Visakhapatnam. They saw the problem and informed me that the problem is with power switch and it has to be replaced and it will cost me 500/- The person spoke to me said that the problem may not be rectified even after the switch is replaced and new problems may arise and asked him how can you tell that when i am giving to a Samsung Authorized Service Center. The person sitting beside him answered me that its not that new problem will arise only if there is any existing problem then it will come out. I clearly mentioned them that the phone is working fine and i have no other issues except this Auto On problem. They too checked the working condition of my handset and informed that power switch replacement will resolve the issue. They opened a Job Sheet Job Sheet No. [protected]. They asked me to come same day evening to collect the repaired handset. When i went back in the evening they said that the problem is not yet rectified and asked me to come again next day morning. I asked them to give back the handset, then they said that mobile went dead and total mother board has to be replaced now and it will cost me 9000/- I got surprised and asked them why it happened like this when i gave the phone in working condition. They are now telling that this type of risk may happen while replacing power switch and the risk is entirely customers. I asked them why should customer face it while the handset spoiled in their hands. They are telling me that they are not responsible for these type of risks and only customer should take it. I approached Samsung Customer care and explained the problem Immediately and lodged a complaint ( Reference ID : [protected]) They said that the issue is escalated to concerned team and i will get a call back from them. I waited for nearly 13 hours and as had not received any call from them, I again called the customer care to know the status. Then they made me wait for almost 30 minutes on the call and disconnected the call. Again i called them immediately and after requesting the executive many times for about 50 minutes he transferred the call to another person and again he said that i will get a call back after finding the facts. I got a call back from him within 30 Minutes and he again telling the same thing i heard at service station. He informed me that the phone may go dead when power switch is being replaced and the risk is entirely customers. I left in a weird state after listening to a disappointing answer even from the customer care. I requested them to give the handset back in the same state i gave to them. They are telling that it is not possible. I asked them to give in written that the mother board went dead when replacing power switch. Even for this is received an answer NO. I am really not understanding whom to approach and how to get proper justice on this. Please help me in this issue I Pray for proper justice.