Samsung — Samsung double door refrigerator

Address:

Samsung India

Colling problem has been a major issue with the product one year post. I have complaint twice on social media since the last year. See my complaint posted there

#samsung i cant understand the inaction and a blind eye that your service team has been putting on a recurring complaint on my refrigerator. Ever since year post purchasing the double door dual inverter product in aor 2016 the product had regular cooling issues due to extreme condensation afyer working fune for a few days and then it again drops to normal. The pcb has been replaced twice, every six month the service enginner from bijnor come to visit but their inability to identify and diagnose the issue is visible as they can't get it repaired to the extent it demands. O have already spent one-third of the total cost of the refrigerator in terms of repair and service visits. We cant tolerate this any more and demand a replacement. While im okay to deduct the time when refrigerator worked okay as the valid depreciation but not more than that. The customer experience team was constantly in touch with me for a month and have suddenly disappeared since the last 2 weeks with no replies

I recently complained to the service head and the case has again assigned to a service enginner which at this stage is not what i want. I want a replacement now and im firm on this as i dony have the patience to spend money on this faulty product which the service team cant repair even after 3 years where always the problem. Has been the same but different solutions were provided-pcb repair twice leading to wastage of money already
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Snapshots of the complaints attached. Post the visit by enginner he confirmed colling sensor issue and thermostat problem. Now after spending more than rs 7500 which is one third of thr total mrp is it worth to carry with this faulty product?