Hi,
Even after my request to look into this on priority no one has responded back yet. Selling a faulty product in itself is a bad experience and on top of that not showing any urgency to replace it is even worse. Especially when it is a premium product like the Fold 3. There should have been some kind of recognition for customers spending their hard-earned money into the costliest phone on the planet.
Please imagine how much money I am losing because of the delay in getting the replacement on time.
Purchase price - 1, 50, 000 INR
Upgrade cycle is 12 months. I change phones every year. So, the monthly cost comes to 12, 500 and for 10 days it's 4166/-
So, every day I am losing 416 rupees worth of experience daily because of the delay in shipping the replacement product.
My humble request to move quickly on this and make amends for the loss I am facing. This is never a good experience for the customer and such things need to be addressed properly. It's a shame that the best tech company does not care about its customers and shows no focus or commitment towards them. I am also writing a mail to the CEO in the meantime and request you'll to look into this urgently. Was this information helpful? |
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