Samsung — Samsung Galaxy Ear Buds live

I have been suffering sound issue as well as connectivity issue while calling as well as Listening music.how ever I m using it with Samsung Galaxy S20 Ultra as 2.5 month old . I visited Saheed Nagar Samsung care, they waited upto 4 hours . And I m sorry to say that, Samsung conducting service center with out amenities just like as road side company.like that I have been visiting 3 no.s Service center but not getting any solution but getting false statement from their Technical dept as " Issue is not produced "

In spite I have recorded video as evidence purpose having issue with Galaxy Chinese Ear buds live from Great Samsung . It was shared with Samsung Service Head, Samsung Ceo and honourable court for file a case.

I could not attaching video was recorded by me against their Universe No. 1 Technical dept...shamed ...
+1 photos
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Dec 08, 2020
Updated by Ajaya Kumar Routaroy
Nothing expected from Samsung...who suffering from Samsung Don't wait and go to claim through Consumer court vide valid Documents, strong Evidence against Samsung..however Samsung care + customer care executive always change their verbal Statement and too much different . we having valid evidence call recorded, phone is opening without concern of Owner, product received without Job sheet, lots of misconduct videos going to viral in electronic media soon. Don't wait Don't expect, Go and log Consumer case as immediate
Complaint comments 

Comments

After visiting of 3 no.s of highly esteemed Service Centre . Saheednagar Service Centre waited upto 3-4 hours for Help of Covid19 on dated 28_Oct-2020 and finally told there is no instrument or device to check your Chinese buds live .then I backed to Dibya Digital Care bapujinagar by 3:40pm on same day, the engineers Soumya told me plz keep your buds for retesting purpose but we could not provide Job card and if you believe with us then left ur buds .After 2 days I visited again that service Centre, and waited upto 2.5 hours but Engineer Soumya didn't come, again I trying to convince to provide me job card however they denied to do that. I had taken buds from service center and made a complaint to Service Head. Then after I went to Romona service center, they did not check anything and immediately provide job sheet within 2 min with marked as issue what I have described . On 3rd Nov 2020, they gave me 2 another ear buds ( 1706) and assured me that was replaced . I took it and having voice lags while calling outside and connectivity problem while listening music . And again claimed on that service center . They recollect that replaced buds live . And returned me18th Nov 2020 with mentioned "No issue produced" on job card . On 18th Nov 2020 onwards I recorded lots of video video on connectivity problem with Chinise Galaxy S20 Ultra . And send to ceo send to Susmita jee send to Bhabani sir Kundu sir Samsung Engineer Suvendu Sir . But all are silent .For which I surrender to honourable Court towards expenses towards my priceless time, mentally harassment, false commitments etc on account of Savex, Dibya Digital care, Saheed Nagar Service care, Romona Service care and Samsung Electronics Ltd . I have not yet cleared my handset Samsung S20 Ultra is Chinese product ya Galaxy buds live is Chinese. I could not expect any from Samsung ... requesting a simple answer on invested money on Samsung

Samsung again requesting, Please keep that defective ear buds live at worlds no 1 Wrost Service Centre situated at Bhubaneswar . I m really surprised one of their service Center took defective ear buds live without Job card ...This is Iso Standard Samsung groups who doesn't know the protocol to check the defective product. It clearly indicate, how Samsung cheat as like as Chinese. It is ashamed ...I really getting guilty on purchased another product from Samsung. What will be future of my Chinese Galaxy S20 Ultra, T7 1tb ssd, Samsung washing machine., Samsung wireless charge bank etc.. I hope those products is going to hell.

I got samsung galaxy S20 ultra after one month with out my sign, it can easily measure, samsung's quality of Service from Sprimon. on subjected to performance, we are facing connectivity issue with Samsung Galaxy Buds live with repaired S20 Ultra . Samsung just treating as road side company . I really disappointed with their 3rd grade Service i ever not see, where ever as i m premium customer. For which how i m buying samsung S20 Ultra and Galaxy Buds live. I m asking two question to samsung
01) What is the liability to maximum period of delivery without intimating customer essential needs, can samsung provide extra in warranty ???
02) I m suffering more to use same branded ear bud with repaired S20 Ultra, Can you resolve it in short period or 1 months ??

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information