[Resolved]  Samsung — samsung galaxy m31

I am facing issue with my samsung m31 purchased in mid march 2020. Updated the software and then the phone got stuck in a boot loop. Tried to charge the phone and restart, it was charging but still stuck on the main samsung screen. Took it to the sc and without touching the phone the technician said motherboard damage need to replace. We insisted that they check the software once so they took the phone into the service room. No idea what they did there but they came back saying motherboard issue please visit next day and submit the phone for checking.
Submitted the phone next day with no other damage. However after about 8-10 hours we get a call back saying charging strip is damaged, liquid damage & motherboard damage. Since liquid damage is detected warranty will be void.
I have raised several complaints with samsung customer support and have asked to speak to their seniors. No call from any senior but some guy called me claiming to be a supervisor and spent the entire 30mins or so of the call telling me that there is liquid damage to my phone. When i asked him about the ldi (Liquid damage indicator) he did not know what is was. Just imaging a supervisor not knowing what an ldi is or what it does. I then asked him what is the extent of damage required by liquid to cause such issues, he was not able to answer that as well. He kept saying the image received from the sc shows liquid damage to the charging port and so no warranty. I have never dropped the phone, touched water to it not even a single air line scratch on the piece. Mind you this damage can even be cause by natural factors but samsung says warrant is void even in these situations. The image of the water damage on charging port shared by the sc its totally blur you cant even read battery details. When i asked for a clear image they said we do not have. As a customer how do i believe this is my handset. Also the device could have been tampered in the 8-10 hrs or so that it was with samsung. Also noticed over 10 customers during my 3 visits to the sc wherein the engineers were telling customers who came in with repairs under warranty that their phones had liquid damage this could not be a coincidence. I personally spoke to a couple of customes who had m31, m30s and said they had software issues but samsung claims liquid damage and mind you these are all new handets less than 7-8 months old.
I have also noted that on multiple forums/communities and so on people have been facing the same issue with the m series phones post the updates in april 2020 however samsung claims liquid damage and voids any warranty. I will definately be taking up this matter further with national consumer forum. I also have the id card of the engineer who had make all damage claims to the phone.
Also to be noted that the service center did not have a token machine, the staff were not wearing their id cards and uniforms, no manager was available on all 3 days that i visited and even on requesting them they refused to connect me to their manager. So basically there is no one to monitor what happens in this center and the engineers are free to tamper with pieces and make a quick buck by cheating customers out of their warranty. Also this service center was refusing to close my service request even after i took my handset back. When asked to return the handset they took over 20mins to find my phone kept asking each other in which drawer it is, that shows how terribly managed they are or i can think of any number o[censored]lterior reasons why it took them sooooo long to get my piece from the service room to the service desk.

Samsung is a fraud company. Dont make cheaper phones if you cant give services.