Samsung — Samsung Galaxy Note 10 plus, faulty hardware | |||||
I have written multiple times in the last 4 months to Samsung, regarding my mobile phone hardware issues, where I am facing echo probles and heavy jarring sounds. I even visited the service centre and paid for the repairs last month, but the problem still persists. However, Samsung India Electronics Pvt. Ltd hasn't resolved my complaint. They just reply with a standard message stating that we are looking into my complaint. My complaint number for Samsung India Electronics Pvt. Ltd is : Reference number of your email is [protected] I have even written to the Samsung Service head on servicehead.[protected]@samsung.com and I received the same standard reply. Its been over a month now can someone please help. I have even written to the CEO desk @ Samsung, no solution even from him. Would request the consumer complaint cell to please help me with this. Was this information helpful? | |||||
Samsung India customer support has been notified about the posted complaint. Verified Support Sep 03, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
2 Comments | |||||
Comments
Its been 2 weeks and I still have not received any revert from Samsung. Pls help.
Reply
Still waiting for a resolution.
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