[Resolved]  Samsung — Samsung Galaxy S21 Ultra/ Pre-book Scam & non-delivery of phone

Address:

Gurugram

Order Number: [protected]
Complaint Ticket no: 1883064
CEO Complaint Reference NO: [protected]

Pr-Booked Samsung Galaxy S21 Ultra 5G 512GB model with 2 years additional support costing around ₹1.13L on 19/1/2021 & additional accessories purchased for this phone like charge & case cost around ₹5k
raising the total cast to around ₹1.17 L with exchange offer for old phone around ₹700 discount, Where payment was fully payed on per-booking.

When S21 was finally dispatched on end of Jan 21 & came for delivery.
The delivery guy on pretext of inspection of old phone, try to damage the speaker grill of phone which just had a minor cut, so that the exchange can be rejected & customer will be forced to pay full in spite of exchanging is fully functional old phone without any damage.

When the delivery guy was confronted & told to call his supervisor why he was doing that.
He informed his supervisor that complete back is cracked & exchange cannot happen. His supervisor re-iterated that same statement that i should talk to Samsung team about it.
If i need the phone that i should pay, else he is not going to deliver my per-paid phone costing more that 1L.

When this was highlighted to Samsung team under complaint number 1883064 on 1/02/21 they told that they will look into it & resolve the issue withing 24hrs. Since last 10 day's I've been calling Samsung support to get a resolution & I'm being informed that the issue is under escalation & I'll get a resolution soon.
Even after raising this issue to Samsung CEO on 5/02/21 there is still no resolution.

Even being a premium customer of Samsung I'm being harassed every day unnecessary.

Desired resolution: Delivery my phone at the earliest along with all the per-book offers that were promised at the time of booking & punish the delivery person for doing such mischief & compensate for the harassment that I've to bear all this long.

Attaching snaps of my old fully working phone, which they try to damage & was rejected.