[Resolved] Samsung — Samsung LED 32 Inch TV | |||
Bought Samsung 32 Inch LED TV last April for rs 39500 and from on 28th Oct onwards it is not working so i contacted them they send the engineer the 2nd day and he checked and said the display was gone and for this it will cost close to 17K, i asked him within one and half year how come the display will go when all other circuit inside was perfectly working...he dont have an answer so i again contacted the customer care and they are saying if the warranty is over the service is chargable...but when asked about the reason for this they dont have an answer...and finally they said they will repair it by giving 70% charge of what it was quotted by the service engineer. now they are asking me one week time to change the display of my TV. This is totally very very worst customer service i have ever had in my experience and because of which i planned to go for a new TV. I will never suggest anyone about Samsung products as i see they is a glinch in there products and i am planning go for resale of all my samsung products...i dont want a brand which does not value customer... Was this information helpful? | |||
Complaint marked as Resolved
Samsung India customer support has been notified about the posted complaint. Verified Support Nov 04, 2015 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the contact details along with the complaint ID. Thanking and assuring you our best services always. Regards, Jitendra Singh Samsung Customer Service Team. | |||
 2 Comments | |||
Comments
I also faced same problem, now for my TV also Samsung asks 18, 000 to replace display with in 16 month o[censored]sage, worst product and worst brand. Cheating indian customer with cheap quality product.
Reply
The same thing happened with me. I have purchased a 32 inch LED in 2013 at 28000 Rs. In Jan 2015 it had a problem of display so i repaired it through Samsung itself which costed me 11000 Rs. & now again feb 2016 it having a display problem & service technician is suggesting to change LED panel which is of cost 14000 Rs.They are saying they will not do the repairing by part they will change the panel only ..it means for small repairing purpose also i have to change the whole panel because Samsung is not ready to do that . This is ridiculous to hear that. .. from now onwards i will not go for samsung.
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