Samsung — SAMSUNG Led TV Mode l32F5100 FullHD Panel Issue

Address:

Pune, Maharashtra

Vijay Pisal Anjana Appartment, A-wing, F. No-4, 175/2A Opp. Bharat Petrol Pump, Bhekrainagar, Phursungi, Pune-412308 Mob No:- [protected] Cash Memo Number:- SH/627b Date of Purchase:- 2-Nov-13 Triple protection warranty:- 2 years Regular Warranty :- 1 Year I have purchased SAMSUNG Led TV Model 32F5100 Full HD on[protected] from Pravin Furniture, Hadapsar, Pune-28. One day we are watching TV suddenly black screen appeared and only audio is coming and not able to view picture. I contact showroom where I purchased the TV i.e. Pravin Furnitures, Hadapsar, Pune. They give me toll free no for launch complaint. I gave complaint on[protected]ref no:- [protected]) they told me our technician will come and will check the issue. He came on[protected]ref no:- [protected]) and check the exact issue. he comes to conclusion that screen is no more. We need to replace the screen. As per Technician, Technician explained me the reasons, why it happened (may be fluctuations…). There is no physical damage at all. Now my concern is, This model have Triple protection warranty(2 years) 1. Lightning Protection 2. Surge Protection 3. Humidity Protection As it comes in warranty regarding TRIPLE PROTECTION WARRANTY(2 Years) & it should be solved by company. Company should replace the screen without taking any cost from customer as it comes in warranty. I already submitted invoice of purchase(Purchase Bill) to you (Mr. Ashok Panchal) on[protected]. At the time of purchasing this LED I look many other brands. But I trust brand SAMSUNG. And I specially like the TRIPLE PROTECTION WARRANTY as know one gives this warranty on the same. Also I want to mention, I purchase this LED [protected]@36, 000 and as per technician to replace the screen it cost nearly 14000. Which is really shocking, for this type of issue for one of the trusted brand like SAMSUNG.. Now we can’t bare this cost within 1 & 1/2 year on LED TV. Its really disappointing.