[Resolved] Samsung — Samsung LTE watch 10 %cashback offer ,money denial after 90 days

Swabir

Address:

Samsung.com/in

Sir, I had purchased a s9 phone and a galaxy LTE watch for 30999 on 27th May, from samsung.com, online, with a 10 %cash back on SBI debit card purchase, which they advertised on site for galaxy watch, and I confirmed it over phone and chat and they said I will get the refund in 90 days but now they denay, and refuse saying there''s no cash back, I tried to contact customer care many times but they keep sending me auto messages saying no cashback, or hope we have solved the problem. But do nothing .I feel very cheated, kindly look in to the matter, thank you
Dr Swabir nalakath
Nalakath house, kerala
Areacode 673639

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Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd