Samsung — Samsung M21 breaches my right to information and posed data security concerns on my google account | |
Product Model Number : SM-M215FZGINS Product Serial number :********69041112 Product Model Number : SM-M215FZGINS Product Serial number :********6496614 Step 1) Purchased these phones via Amazon Step 2) I wanted to setup apps but Samsung phone did not accept the password (For an account which I registered on the same phone *****.*******@gmail.com) using the same credentials ) Step 3) Thus it implies there was a sync issue on Samsung website Samsung Account Login (https://account.samsung.com/accounts) Step 4) To my horror I find unknown account linked to my number on Samsung website Step 5) Lack of support on your call-centers. Step 6) Failing to get any support from Samsung helpline I had to visit your center forced by your agents over the phone Step 7) They tried to register my number by creating an entirely new account (***S******[protected]@gmail.com) and this too does not get associated with my phone number Step 8) I am exhausted, frustrated and annoyed at your constant claims of the Google account having a problem -When I have proof that they work on other devices and its Samsung Account Sync which is the problem here -Further more Samsung team does not even know what is the unknown account attached to my phone I demand a justification for the following 1 ) What kind of a nightmare are you running for users where they can login via your website which shows unknown accounts associated but not the phone 2) Who will take responsibility for the number of times your TechSupport forced me to reset my google passwords when the problem was the Samsung account to begin with 3) If your phones cant sync to your data servers even at your own datacenters ( So that now you don’t blame my wi-fi) etc why do you even create such phones to begin with I demand by the right to information act what you are doing about the issue other than my google accounts/phone number being treated as your guinea pig project I will not accept the blame game at your end for any of the following -SIM Card – It is working just fine on any other phones -Google accounts- Thanks to you now I feel my security and data protection rights breached -Network provider – They all work absolutely fine. Tested multiple and have enough proof -Password typing errors Ask : I am very certain this is an account sync problem and associated to the software for Samsung account sync I kept repeating in vain to their Callcenter agents I do not want a replacement I don’t trust Samsung anymore And NO I WILL NOT BE your experimentation till you figure this out and shamelessly give me a replacement option This is the only update Samsung agents they will replace with no information of what is wrong and what they are doing to fix it As you could not follow the level of technicalities and proof I am able to deliver troubleshooting their products free of cost and wasting my time They have no account for a user’s time and mental exhaustion created by this They dont take any responsibility and manipulate users personal accounts on google I do not wish to be associated with the phone or Samsung products Was this information helpful? | |
Samsung India customer support has been notified about the posted complaint. Verified Support Mar 13, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
3 Comments | |
Comments
12 days no update or help from Samsung
Still causing mental trauma. Agents from Techline still call and ask whats the issue 8th person I am talking from Samsung absolutely clueless what is the issue what they are "nikhlesh.[protected]@partner.samsung.com"
Service heads from Samsung also marked nothing done from Samsun
Still causing mental trauma. Agents from Techline still call and ask whats the issue 8th person I am talking from Samsung absolutely clueless what is the issue what they are "nikhlesh.[protected]@partner.samsung.com"
Service heads from Samsung also marked nothing done from Samsun
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