[Resolved]  Samsung — Samsung M31

Address:Radha krishna niwas near, our lady of candelaria church sasmollem baina Vasco-Da-Gama ,Goa 403802

I bought New samsung M31 mobile phone on June 12, 2020.And on May 25 2021, the phone was getting switch off automatically, i visited the samsung shop from where i purchased the phone their technician told me it might be software problem then after 2 hours of waiting he told me my phone battery is damaged .He told me to visit the samung service centre because my phone was in under warranty. Then from the service centre, firstly they told me that my phone display is damaged it should be replaced they took almost 1 month and now they are telling me that motherboard is damaged and i am still waiting for my handset 2 months passed. And also my exams are approaching. I request you to please give my phone as soon as possible .
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Aug 5, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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