[Resolved] Samsung — samsung m31 mobile order delayed and no response samsung | |
Dear friends Dont buy from samsung eshop online order via samsung.com website any Mobiles and all electronics gadjets. If you plan to buy online please buy from flipkart and amazon they are giving better services to customer or else visit nearby any shop and buy mobile. That is the good idea. I placed galaxy m31 6gb ram, 128 gb ram variant samsung eshop at 31.07.2020, but still now i am not getting my shipment from samsung shop. Today date 10.08.2020. My shipment idle in samsung courier partner more than one week I will share you for my online order samsung experiance. I complaint many time to samsung team via call and mail communication but still now no one resolve my complaint. When i called customer service person simply tell sir your mobile to be deliver your address with in today's. Samsung care mail reply just like that courier tracking details screenshot And tell me please wait. I dont know samsung team think how many days i wait after full payment paid!!! Samsung care team and all dont care customer queries. Samsung.com order number : [protected] Order date : 7/31/2020, 8:46:13 am Today date : 10.08.2020 Mobile delivery : not done courier partner dont care samsung team. Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 13, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Please don't buy samsung m11 mobile through samsung.Com website. I ordered a mobile on 20th July and the mobile is not delivered yet. Today is 12th august
When I check with customer care, they say that item is shipped. When I check with courier, they say that mobile is lost and asking me to check with customer care. I called the customer care about 10 times. Every time they raise a ticket and the ticket would get closed stating order is already shipped.
Worst behaviour from customer care representatives. They don't have any escalation matrix as well.
I am stuck and not sure of next steps.
Order No:[protected]