Samsung — Samsung M31 prime edition defective screen

Hi this is regarding service request no [protected]

Service Centre: [protected] - - Care Point
Address: 199, 1St floor 27 th Cross, 7th B
JAYANAGAR 560011
Date : 28.09.2021

also on escalation through Samsung customer care, Samsung authority failed to analyze the issues and blaming physical damage and traces of water in side the phone.

My concern is no one is analyses the cause of the issue and blaming on silly things like water traces and small not visible dent on the border of the case.

Please find the pictures of phone

Now I think Samsung is not going to accept any phone to cover in the warranty as every phone will have small scratches and small dents on the outer body and also when phone is under moisture due to cold season water traces will be their inside the phone. Hence non of the phone will be serviced under warranty. Hence i am filing this consumer case
Any one can reply if they agree my point or disagree lets fight for the justice