[Resolved] Samsung — Samsung M31 Sudden Patches in Display and covered all | |
I have purchased Samsung Galaxy M31 on 20/09/2020 from Amazon after I used 8 months now I noticed sudden patches on display and it's covered all and I can't able to use my phone. I went to my nearest Samsung service center Kattappana, Idukki, Kerala state and they told me it's not cover under warranty but it's look manufacturing defect because there is no scratches or cracks in display this issue happened from inside of the display .I spoke to Samsung escalation team but no use I buy this phone from Amazon and spend 17500 and it's not right again I need to spend 5k to 6k for display when the issue not happened from my side. As per the Samsung policy device have 1 year manufacturing warranty and they didn't mention like display warranty not included. When I spoke to Samsung service team they told me to arrange a call with supervisor and after 4 days as well no response from anyone . I never faced this kind of bad service from any other company. The phone is not a one day used product if company selling they should responsible for the service . now I can't able to use and I need to run around with Samsung service centre, customer care and support team every day . Attaching my Job number JOB number: [protected] Naveen Mathew Phone number: [protected] Email: [protected]@gmail.com Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 03, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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