[Resolved] Samsung — Samsung M31 Sudden Patches in Display | |
Hi Team, I have purchased Samsung M31 on 06 August 2020 through Amazon great India sale. Everything was good but suddenly today (15 December 2020) I saw some dark purple patches all over mobile. I took to Samsung authorized service center and they informed this won't be covered under warranty and I have to pay Rs 5050. It's not even six months old and all of a sudden this issue had come. I spoke to Samsung escalation team but no use. I purchased this mobile for Rs17500 and again paying for display 5k is really not acceptable. I have attached the mobile picture, invoice, Samsung service center job copy. I kindly request you to get it resolved. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 16, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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