Samsung — Samsung M31s heating and restart issue

My M31s phones purchased on 03/09/2021 keeps restarting during normal use of the phone from 16/11/2021. Sometimes it is stuck on the boot window for hours and will only boot if I keep it in refrigerator for a few hours. I went to the service center where I was suggested a replacement of mother board for my phone. they said it will cost me around 8k which is an exorbitant amount which I will have to pay even if its not my mistake. The only way I can keep the phone from not restarting is by using the limit apps and home screen feature in battery saver mode which makes the phone nearly useless. Brief research on the internet reveled that this has been the problem with a bulk of Exynos 9611 phones and there has been no solution or solid statement from Samsung.
Was this information helpful?
No (0)
Yes (2)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11176
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information