[Resolved] Samsung — Samsung M51 mobile overheating | |||
JOBSHEET NUMBER [protected] This is Rajaram Talekarbought a new M51 mobile on January 7th, i got the heating issue and battery drain issue on the day 1 itself, when i complaint the same to customer service center in Karwar, Karnataka. samsung service center as per the guidelines until mobile touches 48 degrees temp they won't consider it as an issue. Guys seriously don't think like a stupid, I have been running around Samsung service center and calling customer everyday just to get update. But no one from Samsung seems to understand. And any person cannot hold a gadget of 40 degrees mind it.. Especially when it is like mobile. Man seriously when i keep mobile jn my jean pocket i can able to feel the heat What the stupid logic of 48 degrees for a premium mobile. I can't trust ur logs also and in person when i touch the mobile i can feel the heat. I need a replacement for this or solution i can't wai long time as i want to use my mobile.. Spending 25K on a mobile and roaming around service centre's what the stupid thing it is. Its been more than 20 days now am roaming around you samsung care service center still they are telling there is no heat. Am i looking like afool to leave all my work aside and roaming behind you people. When i spoke to the agent after one day of observation they found there is no issue, i[censored] testing adevice in a a. C zone how it would heat up, in a day to day usage am feeling it hot really hot. Seriously i am getting vexed thinking that why i bought a Samsung mobile. If issue is not resolved i am gonna do a legal proceedings on it. JOBSHEET NUMBER [protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 08, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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