Samsung — Microwave MW73BD - ceramic enamel cavity has been chipping off (inside top).

To,
The Manager

Kindly be informed that I am writing this letter to complain about my Samsung Microwave model MW73BD which was purchased in September 2012.

We have been quite happy with the product and were using it as per the instructions in the manual. However, couple of days ago we noticed that the ceramic enamel cavity has been chipping off (inside top). We clean it as and when with a soft cotton wet cloth. And please note this is not the first time we have been using a microwave.

I called the Samsung Service Network on 29th July, 2015 and this is my Ref. No. [protected] — Spoke to the CSA (Anuj & Shivani). After speaking to them I got to know that even if the product is under warranty nothing can be done to the enamel cavity. But you’ll could send an engineer to check it out anyways and the visiting charges will be Rs. 300/-…….Seriously!!!

Firstly you’ll are suggesting that nothing can be done and secondly you’ll want to send an engineer and rip us off by charging Rs. 300/-.

Once I knew about this utterly ridiculous suggestion I declined by saying “I’ll get back to you.” Even said that, the next day I get a call from an engineer from Samsung directly asking for my location. Followed by 4-5 calls from another female.

I mean how low can you’ll get. Is this the way Samsung is making money?

I would appreciate it if you investigate this matter and take appropriate action.

Sincerely,

Mrs. Vaz