[Resolved]  Samsung — Samsung mobile

Hi, i regret to say this that i am a customer of samsung. This company used to be at the peak of its market but sadly it's customer service has degraded, in fact destroyed the reputation. Why am i saying all this?
Actually i just bought a samsung phone it was working perfectly fine the night i last saw it working. And next day it's gone. The screen was not working.. The phone was showing many issue... So, i thought not an issue my phone is still under warranty i can get it fixed. Though it was frustrating in itself that an absolutely new phone gets broken without anything being done. But it's fine i have it under warranty.

So, i went to the samsung customer care, world's worst place to even expect customer service. People here dream that no customer should arrive, coz if they do then we have to work and that's horrible.

I showed them my phone and shockingly the executive without even properly looking at it just says that this phone was thrown in water... Now, this is propostrous. I know this for sure coz i had my phone all the time and why wouldn't i it was a brand new phone... I was exited to use it. And this phone was never in or ever near water or any kind of liquid for that matters. Humidity could not have gotten into this... And this same thing i tried to explain the executive. But the person was hellbound to prove that this phone is out of warranty... Then he says, this phone has already been opened... This statement made my head swirl. It was impossible i said. I didn't knew how to open it and why would i go to anyone else when i know this phone is under warranty...

Frankly speaking, samsung customer service has made a joke out of this whole warranty system... These guys should not be giving any warranty if they don't have the guts to fulfill them.
I am extremely heartbroken and frustrated after this kind of behaviour from these people. I realise now what a huge mistake i made buying this phone... Service centre addrsss - maa vaishnavi eservices pvt ltd, address: plot no 11, 1st floor, jeet building, deep central market, phase -1, ashok vihar, delhi, delhi contact person: arun tyagi, landline number: [protected]