Samsung — Samsung Mobile M31

Address:

K244 Sector K, Aashiana Colony

I purchased M31 in May'21 and in Sep upon its first fall the screen broke. Display and other things are working fine. I had purchased the phone for its durability after watching reviews showing drop test and that this phone has Corning Gorilla Glass. Service Centre charging for Display which is working perfectly fine, they are also assuming to change the folder upon change of screen which again is a rare possibility, generally screens do get changed without change of folder.

First of all, how could the glass that passed the hammer test break and second why should I pay for display and folder when only the screen has broken. Please help and advise.