Samsung — Samsung mobile m31 under warranty but not replacing or refunding, torture from several months

Sub: Samsung mobiles 'M31' series are complete CHEAP QUALITY with more features at less price.

After purchasing and personally facing issues with M31, neither online support nor service centre respond positively but demand to pay additional amounts for repair for mobile in warranty period. This shows how cheap the service was.

Attached the details to this mail.

Read below mail clearly.

To,

The Head,

Samsung.

I am Ashok dvs, my mobile number is [protected],

I purchased a Samsung M31 phone on October 24th, 2020 delivered on October 31st, 2020.

The features provided are more at low cost.

1) I received the mobile with low volume from beginning itself, but adjusted with low volume

as I had a 1 year warranty for informing.

2) After 3 months from purchase period, around February month onwards

M31 frequently got switched off automatically though battery charging was done.

3) Next there was no display showing on screen from April 28th, 2021.

That Means The Mobile doesn't work for even 6 months completely.

From April 29th I am not able to use my M31 Mobile, With Lockdown In Andhra Pradesh, India From April.

In June Month, still lockdown was there, I raised the complaint online from this same mail id and after

several mails and discussions with Niveda S, from Samsung, on June 19th Niveda mailed me and told me to go to Samsung service centre,

but the lockdown was still there in Visakhapatnam.

In August month, on August 21st, afternoon, I visited Samsung Service Centre, Dabagardens branch, Visakhapatnam

I met P.Swathi, service representative on 21st August afternoon.

She took the phone inside, brought the opened mobile and told some issue and informed me to pay Rs. 5000 for repair,

She has not given an Acknowledgement at least to show that I raised the issue.

Check with the person above. P.Swathi, dabagardens branch.

She told that I should sign a Agreement that I received the mobile repaired and in Good condition, to receive a acknowledgement.

See how cheap your team and your services are

The mobile was under warranty but still she didn't agree with me.

I had a warranty, so I asked to give back the mobile they had opened.

The mobile then started heating up after opening it from you after Samsung support P.Swathi took and opened the mobile.

Now the mobile is heating up from the time they opened.

Even though I am completely disappointed with the service centre Swathi and online response Niveda,

I am still fighting for Justice as a Customer for my Complete money.

To hell with the Samsung service, I demand a full refund and take back your useless dummy phone M31.

Samsung M series Mobiles are cheap quality and the services provided are USELESS,

How can Samsung and its services become so low graded?

Samsung parts used in the phone are cheap quality,

I want justice.


from,

Ashok Dvs

[protected]