Samsung — Samsung Mobile Service Complaint | Service Req No. [protected]

Hello,

I have purchased Samsung M31S mobile phone on last August 2020. One week back, my mobile has not charged at all and am not aware of the reason.

So I went to Samsung Service center and explained the issue (near Chrompet, Chennai) and they examined my mobile phone and told like there is some water log issue in Charging port and If you replace the Charging port along with chip, then it will be working fine that’s what they told. So they made it as Out of Warranty for the service.

Yesterday they called and told like your motherboard has got short circuited. So you need to replace.

It was working fine previously before I have given to the service Center. I don’t know why they are saying this now after replacing the Charging port along with chip..

It should be told before itself right while examining the phone. Also they told like your battery is not original and you given to any service previously.?

This is the first time I am giving this mobile to service center and didn’t give it anyone. After checking, Now they told like it is original only..

I am not satisfied with the service.
And I want my mobile to be repaired back with my warranty..

Please help us on this issue.