Samsung — Samsung phone issue due to company

Samsung — Samsung phone issue due to company

R rynsen0009 from Gaya, Bihar Sep 22, 2021 Sep 25, 2021 This thread was updated on Sep 25, 2021

I am using Samsung S20 and I am facing a display error on my Samsung S20 after 1 year o[censored]sage. suddenly the screen went greenish & flickering. When I went to the service center located in my hometown (Gaya, Bihar), the technician couldn't give me any proper reason behind this problem, he just said the display has to be replaced which will cost me INR 16000/-. As per him, the display issue occurred due to normal usage there is no specific reason behind so. Also, he said may after that you need to replace the motherboard too. I'm still confused about what to do now??? I am a Samsung phone lover and using the Samsung phone for more than 10 years. The same kind of issue I am still facing with the Samsung S8 since 2017 which I bought at the time of pre-booking in March 2017 and within a years service center changed the display of that phone 3-4 times but that problem didn't resolve and the phone is still the same condition with the multicolor display (half pink screen). Last year I bought S20 in pre-booking too in March 2020 and facing the same display issue since two weeks. I came to know that this is happening due to the Android 11 update and that is correct. I am very disappoint with Samsung. Below is the link to several videos on youtube and you can see the comments of customers across the world who are facing the same issue. https://www.youtube.com/watch?v=8wM4_ufJS1w https://www.youtube.com/watch?v=SdAlJF_-w4Q https://www.youtube.com/watch?v=Cgc547kfWSI I would request you to please resolve this issue as I can't pay 16K this time. Thanks Ranjan [protected], [protected] Phone details: Samsung S20 EAN #:[protected] IMEI : [protected] Was this information helpful? No (0) Yes (2)
Samsung India customer support has been notified about the posted complaint. Sep 22, 2021 Updated by rynsen0009 Some times my display works properly and sometimes starts flickering. This starts after Android 11 upgrade and as usual Service Center always ask for change the display, motherboard infact everything which are not working properly without inspecting your device. I just want to know how any customer pays lot of money in changing parts of phone after purchasing costly phone. Also this issue happening from Samsung side. So it's Samsung fault not customer. Since last 4-5 years every samsung customer are facing these kind of issue. Sep 25, 2021 Updated by rynsen0009 Hello I just got a call from the Samsung Care Center guy, and he is saying that you need to change the display and it cost around Rs15K. (Job sheet no: [protected]) I have asked him why this problem occurs then he said I don't know why also he was shocked that the phone is in new condition without any dent, crack, or damages. As I mentioned earlier this problem starts after upgrading my OS to Android 11. You can check on the internet, YouTube, or different forums the same problems are facing by a lot of Samsung customers across the world due to OS upgrades. Again, the same problem I have faced with my previous phone Samsung S8 and as per the Service center, I have changed the display and motherboard of that phone more than 4 times but still, my S8 is in the same conditions with pink dent since last 4 years. If you want I can share pics of that phone too. This time I am not going to pay any amount for changing the display or motherboard of My new Samsung Galaxy S20 because here it's not my fault and every time I can't bear this much amount in repairing or changing parts of the phone after spending hefty money on buying a costly phone Below is the link to several videos on YouTube and you can see the comments of customers across the world who are facing the same issue. https://www.youtube.com/watch?v=8wM4_ufJS1w https://www.youtube.com/watch?v=SdAlJF_-w4Q https://www.youtube.com/watch?v=Cgc547kfWSI I would request you to please resolve this issue as I can't pay 16K this time. Note: Samsung is providing Qualcomm Snapdragon chip to US and Canada but in India they are providing Exynos (far cheaper than Snapdragon) at same rate. May be this the reason Indian customer faces lot of issues with their phone. (Not verified) Thanks Ranjan [protected] Error! Filename not specified. Samsung S20 EAN #:[protected] IMEI : [protected]
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