Samsung — Samsung printer scx-3401 problem

Dear sir,
This is to inform you that we have purchased 1 no's SAMSUNG printer having the particulars:

Model: SCX 3401
Volt: AC220-240
Serial number: Z6ZZB8KD2F00M214
Purchasd from Jogender Computers, Jeypore, Odisha
Vide bill no: 1815 dated: 04/01/2014 for Rs: 9999/-

Actually we purchased the above printer only for reknown name which have seven letters that is SAMSUNG but we felt much after purchase of your printer.
why beacuse frequntly refilling once in 40 days roller & drum replaced every 2 months but your dealer said no warranty for drum & roller.

When we enquired about printers who already have they said out of all branded printers SAMSUNG is not that much working at the time they suggested why dont you purchase either CANON or HP.

Whatever it may be we are facing major problems once in 2 days that is paper stuck between roller & drum. we admit as per your terms warranty period is complited.
at present we shall be much obliged if you arrange to send your service person to our showroom for necessary checking & rectifying the frequent problems.

Having hope that reknown company will take appropriate action to satisfy the customer.

Awaiting for your reply.
If we fail to get a suitable reply from you we will dispatch the above printer by transport to you for necessary checking we will go for new printer CANON or HP

Thanking You,
--
M/s Yuga Motors
SWARAJ TRACTORS
JEYPORE
[protected],
[protected]

please guys dont purchase samsung printers

I purchased Samsung printer and after filling the toner it is showing fuse light problem. when compared with other printers, it is very difficult to operate.