[Resolved]  Samsung — samsung qled tv del8veey

Respected sir,

This is with reference to a samsung qled television i purchased from samsung website online on 28th june for which rs. 79999 was deducted from my credit card. The tv was supposed to be delivered on 17th july 2020. However till date there is absolutely no update. It only shows under approved status in the samsung site. Sad to state that a company like samsung do not have the right resources who can update and support the customer with correct information. The customer care representatives are completely clueless and have no idea on my order status. I have raised multiple complaints to them but of no help. Please note this is a big amount and i have started paying for my credit card towards this amount without even the order being delivered. This is absolutely unacceptable.
I hope to get some support on my order from this is at the earliest.
Note: i had also ordered for a galaxy s10 and a power bank on your website, much after placing the tv order and the same got delivered. So question of the same getting delayed due to current lock down situation doesn't arise.

Expecting help.

Samusng order id no [protected]; service request no i raised with them is 1658553

Regards
Ishita