[Resolved]  Samsung — samsung refrigerator

Product name :samsung refrigerator (2 door/top freezer)
Model no. Rt50h5809sl /2014
Purchase date: april 1st 2014
Purchased from: reliance digital, miller's road, bangalore.
Complaint: water accumulation below crisper drawer.
Samsung customer care despatched outsourced technician from refrigeration services within one hour of lodging request. Technician briefly examined the refrigerator and informed that new electronic part controlling auto defrost to be replaced or repaired. Replacement cost ₹10, 000/- (No warranty). Repair cost ₹ 8500/- after protracted bargaining amended his final offer to ₹5000/- (Bill +1 year warranty).
Same problem occurred 3 years earlier. Then the technician advised to shut down fridge for 7 hours to allow ice to manually defrost and switch on fridge.
I am unable to contact samsung customer care by email, and their website is not registering my complaint because it does not have my model number (Rt50h5809sl/2014) in their list of models.