[Resolved]  Samsung — Samsung Refrigerator Ref. RT28T3722 - Excessive cooling problem (Freezing items in the refrigerator not the freezer part))

Address:

R.K video, Apsra road, Gandhi nagar, Jammu, J&K

Hi There,

My parents bought a samsung refrigerator on 16 June this year. It's a two door refrigerator, one with normal usage part and other for freezer. The refrigerator was working alright until it started freezing everything in the chamber just above the fruit basket. Remember it's not the freezer i am talking about but the bottom section of the fridge. My sister had already lodged a complaint earlier this July. The company sent the engineer twice but they couldn't fix it. My parents don't know how to lodge the complaint online however they are trying to reach the shop and the engineer who came earlier via phone but no one is responding to their complaints. They don't even pick the call anymore and if they does they simply say yes we will come but then no one shows up. Even i myself tried to call the person but no response.

I have attached the copy of the invoice for the reference.

I request you to please look into the matter and get in touch with me and the seller and help us getting the fridge replaced asap.

I am looking forward to hear from you guys soon.

Thanks and regards
Seerat Mahajan (S/O Dr. Rajnish Gupta)
seerat.[protected]@gmail.com
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