Samsung — Samsung Regarding Samsung Phone Screen Issue || [protected]

Address:

H.NO. 869, SECTOR 23A

Hi Team,

This case is still unresolved.

Token Id -- W0010 and reference number [protected].

Today(26th July) I have received call from Samsung Center, He is denied to cover faulty screen in warranty and saying that there is physical damage on phone but as per me there is no physical damage, no liquid damage neither impact damage. Also let you know that Phone screen was recently changed by Samsung service center (sector 23A) I am suspecting quality of replaced part (Screen) or packaging of phone screen.

Today (26th) i asked him to compare phone pics from old to new (when screen was damaged, Changed by Samsung service center and cost was paid by me because screen was damaged) so, my concern is it might be there was previous spot/marks.

Please look into that.

I had visited Samsung service center on 16th July (Token:- W0010) because of my Samsung Phone (F41) screen issue that is black spot which is increasing day by day initially it is 30% and now 85%. As per Samsung executive (Gurgaon, Sector 23) and engineer this is not covered in warranty. I asked her why this is not covered in warranty then she told me that this issue is due to hard press on screen and it will considered as physical liquid damage however there is no dent on phone. Also she told me that there is liquid at present at charging point (Light green liquid).

I replied her that my Samsung phone is neither dropped anywhere nor gone in water. Also updated her that recently in April phone's screen is changed at same Samsung service center due to physical damage by me and cost was bearded by me only rest all parts are not impacted. It might be possible that phone is not packed properly so this issue occurs or may be screen quality issue.

They are not agreed for my point so i called Samsung customer care on toll free no[protected] and explained all things he suggested me to raise Q&A from service center Gurgaon Sector 23 and same has been updated to Samsung executive and technician. As per TAT this should be closed in 24 to 48 Hrs. but no one called me for update till date. So, I called multiple times on Samsung customer care toll free no. he again told me that you will receive update within 24 Hrs. but till the time no luck. So i am writing mail today.

I have really faced bad experience with suggested issue and feel cheated. Intestinally they don't want to cover Samsung screen issue in warranty so, they are wasting my time rather that investigation.

Requesting you to please treat this case on priority and resolve ASAP

Called record with Toll Free number
16th July 21 - Three times to explain all thing and handed over to technician
17th July 21 - One time for update but no luck
19th July 21 - Two Times for update but no luck
20th July 21 - Two times for update but no luck
23rd July 21 - Two times for update but no luck

Regards
Ritesh Raj