[Resolved] Samsung — Samsung S20+ Eshop complaint id:1814032

ady348

Address:

Rajouri Garden, Delhi

Dear Team,

I purchased a new Samsung s20+ on 2nd Nov 2020 via order id [protected]. The product was defect on arrival and I was given a DOA certificate on 16 Nov 2020, certificate no is [protected]. In the DOA it was clearly mentioned that I will get a replacement product delivered at my home, the eshop customer care also confirmed me the same. I submitted the DOA against my case id on Monday.

Since than it is one way communication, i am regularly calling samsung e-shop and tried to escalate my case using various options avaliable on Samsung care website. So far I have not recieved any response or commitment from Samsung. They just telling me that there internal department is not responding and as soon as they respond, I will be updated. They are also not commiting to any resolution or timelines, they just told me that there is no update.

I need a swift action and delivery of my replacement product ASAP.

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Jul 11, 2021

Complaint marked as Resolved

Samsung returned the money

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Verified Support

Nov 22, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd