[Resolved]  Samsung — Samsung S24 Ultra stopped working within 20 days of purchase.

Address:

Silchar, Assam 788006

I purchased a Samsung s24 Ultra from Flipkart on 10/2/2024. From the very first day the phone was restarting every time I plugged the charger. At first I thought it was happening because of battery optimisation as it was only restarting during charging. But on 24/2/24 it started to heat up and restarted multiple times, so I contacted Samsung customer care, who couldn’t troubleshoot my problem and insisted me to take it to the service centre, as I was out of town I didn’t take it to the service centre because I was not certain of the duration of my stay.
On 29/2/24 when I came back to my town, that very night the phone was on charge, so I unplugged it and unlocked the phone to use it, it restarted after unplugging from the charging brick and after few minutes it got stuck on a boot loop (switching on and off continuously) and it was dangerously warm.

I immediately called the customer care and they instructed me to take it to the service centre, the next day I went and visited BIR ELECTRONICS PRIVATE LTD, silchar. They diagnosed the phone and asked my permission for flashing the software and installing a new software for which I was hesitant because the phone was not backed up as it was new and the problem was unexpected. Now I could lose all my important personal and business data. But in the end I had no other option so I agreed for flashing new software.
Unfortunately it didn’t work, they couldn’t fix it with flashing and hence I lost all my data as well, the phone was still on a boot loop even after flashing new software, so they asked my permission to tear open the brand new device to check for faulty part. But for this I didn’t agree, how could anyone agree for a brand new 20 days old phone to tear it apart, I have already lost all my data and now this, it was completely not acceptable.
I requested a replacement for a phone which costs 135000/-, if someone is paying that premium for a smartphone, he must be treated that way.
When you charge so much premium from a customer, the customer also have some expectation from the brand, but tearing open a 20 days old phone is certainly not a premium experience.

As of 01/02/24, I’ve faced multiple consequences due to their lack of customer support and negligence. I urge you for all the compensation and replacement of the device as early as possible.