[Resolved]  Samsung — Samsung S7 edge

Address:	Thane, Maharashtra, 401202
Website:	samsung india

Eam,

I had raised this complaint earlier in September 2016 and I got a call I visited the service center for color fading of my Samsung S7 edge it was submitted on[protected] your executive did call me trust me he is the most useless person recruited by Samsung he said he will call me by[protected] he never turned up was assured by your service center that I will get a refund hence I submitted the same phone with all the accessories and bought a new s7 edge such a loyal customer I have been and now its more than 21 days I am only getting one reply just wait and twice I have submitted by bill copy and I am getting an excuse that it was rejected as bill copy was not clear then again they raised a request with clear copy and says it will take more time the thing which takes only 2 days for approval you guys have stretched it got 21 days and I am at loss I need my s7 edge money back ASAP god know who is the sleeping team who is working on approval and also they are blind when service center can see the bill clearly why cannot they it is such a pathetic experience by Samsung trust me I am gong to post this on social media too very soon and create a havoc by visiting your service center I am going on daily basis to service center and they are just asking me to wait I have already paid for 2 s7 edge phones one is submitted to you and 2nd I bought it your service center people at vasai west clearly mentioned that I will get a refund you can buy another phone and now till date no resolution at all Mr. Samsung kindly look into this and recruit a person who can resolve my concern when he or she calls me rather than just using empathy talks