Samsung — Samsung S9+

Samsung — Samsung S9+

V Viswanath Raju Oct 8, 2021 Oct 21, 2021 This thread was updated on Oct 21, 2021

My service request number is [protected]. I have submitted my samsung S9+ in service center bcoz am facing a issue with the screen. I have updated new software update and after that am facing this issue and service center guy told me to even they are getting many complaints regarding the say issue and have to change the display which is not acceptable why will i spend money which is not my mistake. I have enquired this is happening to most of the phones after updating new software which is launched recently. So please kindly solve my problem asap. [protected] is my number Thank You Was this information helpful? No (1) Yes (0)
Samsung India customer support has been notified about the posted complaint. Oct 08, 2021 Updated by Viswanath Raju To concern sir/madam who’s in charge, [protected] Is my first reference number later again they changed it. Its been a month i have submitted my mobile in samsung service center and i have got a call saying sorry and they will make sure they will replace the display and give me back in good condition but its been 20days and now again no response and yesterday again I mailed them and they were saying i have to pay them. Is this some sort of scam or what? They send me a update and after updating the screen doesn’t work. I just need justice for this please Oct 08, 2021 Updated by Viswanath Raju The above image is the mail i got it from samsung when i have given complaint. I have already reached Samsung by mailing and i’m having all the poofs with me. Oct 08, 2021 Updated by Viswanath Raju [protected]@gmail.com is my email id u can check your mails as well. I even got a call saying sorry and you gonna taken care off but again they were saying i will be charged. What kind of scam is this? Sending up update and after updating phone display doesn’t work. I meet many people in service center with the same issue. Even service center guy told me the same this. Kindly solve my issue asap. Thank you Oct 21, 2021 Updated by Viswanath Raju This is how they respond to customers. Its been more then 20days and i dint get any response.
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