Samsung — Samsung service center complaint rsgerding patching imei number

Address:

Agra, Uttar Pradesh

Dear Sir, Reference number [protected] I am Sudhanshu Sahni from Agra, Uttar Pradesh. I have Samsung Galaxy Note 2 and its battery got swelled so I visited nearest service center on friday i.e. 24 July 2015 at 6:00 PM to know about the price of original Note 2 battery the customer service executive replied me the price of that and I was enquiring more about the battery at the same time another customer entered and asked to purchase Galaxy Note 2 Data Cord when he was paying for Data Cord of Rs. 262 the executive asked for mobile phone (Note 2) but the customer replied he doesn't have right now at the same time I was standing besides that person having my Note 2 in my hand executive taken my Note 2 and open IMEI number and entered online for the other customer. I was shocked that what he is doing and when I interrupt why you are entering my IMEI into his online entry then executive replied Note 2 codes are same. From the time he entered my IMEI in online system my IMEI number was patched/changed and my phone showing emergency calls only...incoming and outgoing service has been stopped, signals are coming and also I have purchased new original Samsung Note 2 battery. ORIGINAL IMEI : 357729/05/270859/4 CHANGED IMEI: [protected]/01 Also, I have confirmed my IMEI number from online website (imei.info) I have found that changed IMEI number is for Galaxy S3, and the original IMEI number is Galaxy Note 2 (my phone). How could I got S3 IMEI number...this patching/changing of IMEI number occurred by Customer Service Executive in the absence of Manager and other employees on 24 July 2015 at 6.00 PM. Now when I visited Service center Manager refusing what has done and also refusing to resolve my problem and replying me to contact company...company will solve problem...Such a cheap response I got from authorized service Center Manager of Samsung. Below is the address of that service center City Plaza S-1, Mahatma Gandhi Rd, Shah Market, Civil Lines, Agra, Uttar Pradesh [protected], [protected](Sahil Manager) [protected]@gmail.com The company refusing all their faults and replying due to normal usage or natural fault this might be happen and to resolve this problem you have to go for chargeable repair. I request you to please take action against it and resolve my problem. I just want from the company to remove EMERGENCY CALLS ONLY and make my handset as it is before. Please help me on this I would be thankful to you Regards, Sudhanshu Sahni [protected]