[Resolved]  Samsung — Samsung service center negligence on customer issues

Address:

SRI MEENAKSHI ELECTRONICS : 2380, TNHB, Kakkllur Bye Pass Road

Hi,

I bought a Samsung QLED TV for 1 Lakh from reliance digital on 14 Aug 2020. But in 2 days able to see some screen bleeding issue in the TV. So raised complaint ([protected]) in samsung website and after many follow ups the service center sent one technician who checked the issue and said will update on this. But after then there is no response and our request was closed without notifying us(customer). So we again contacted the dealer and raised the complaint from there and raised another request. This time after 10 days another technician came and checked and took many pics of the TV and also video to know about the issue. They said they share this to service center and they will contact me in 3/4 days. But even after 7 days no response or notification, we went to dealer and said this, they called the service center and said they will update the status. Believe they really taken more time in responding. Also the people also didn't notified the status of the request. Many times called them and then only they started to update. But after so many days now they saying there is not an issue in voice call. So requested them to send a formal mail to us (consumer ) asking why this is not an issue and how they confirming it. But they are reluctant and saying its not in policy of company. So need mail copy of the status of my repair request.