Samsung — Samsung Service issue AC

Address:

Allahabad, Uttar Pradesh

Hi, I have recently moved from mumbai to allahabad in month of december so have called to samsung for shifting my SPLIT AC.they done in January 2015.we have checked and cooling was not appropriate at that time and there was some weird sound from indoor but engineer told it is ok and charged 5000 rs. and not given receipt for that.So till then AC was not used due to winter season.But when we started using in May month cooling was nil. I complained again on 03-May -2015 to samsung they told compressor was having problem and asked for 1000 rs. upfront this time they have given receipt. And repaired compressor after 8-10 days but the problem was same cooling is still not coming so i complained he told he will sent engineer who installed it.And after 100 of calls and follow ups from engineer, Service Agency and customer care Engineer came and told he has not gas along with him and will visit on 25-May-2015.But he has switched off his mobile then i called customer care they told they have escalated.But nothing happened till date. My complaint no. was [protected] and still no one is helping.I want my money back also my two small sons and wife fell ill due to this. I have taken 7-8 days leave in same period due to their commitment and loss my salary for this period.Please help me...I am very much frustrated now. Details are as follows: Name:Shiv Prakash Mishra Address:135/1K new basti beniganj Allahabad purchase date:04/05/2013 Product Number:AR18FC3TAURNNA Serial Numbers:E216PPOD401020L and E215PPID400963Y Cash Memo Details:10206 Sales India Pvt. Ltd. warranty or guarantee:Compressor in warranty 7 years.