Samsung — Samsung shop replacement

My order number is [protected].
Hello sir/mam, I have ordered a BLACK color galaxy buds live for 4990 on 6th oct 2021 and got delivered on 7th Oct. On opening the package the box was BRONZE colour and I thought box was common for all so opened the box to find the product was also BRONZE coloured. Imei number was also different on the box from the invoice Samsung provided. The product was brand new but since colour is different I wanted a replacement, a black one. I raised a complaint with images as soon as I opened the package and they said they will resolve the issue within 24 hrs. But its been 3 days and I have called them thrice and they say 24 hrs required everyone. Kindly tell something. If samsung replaces it then no problem. If they refund then I have to place another order before the order ends. thanking you.