Samsung — Samsung side by side refrigerator model no. RS55k5010SL

Address:

Shri Vedic Electronics, Manikonda, Hyderabad- 500089

We purchased above quoted model on 08 oct 2017 for invoice value of INR 82000/-
May last week of 2021, the freezer part stopped working. The fridge part was cooling sufficiently. Raised complaint. Engineer came and diagnosed it as choking of refrigerant and advised change of filter and recharging of gas. Technician came on June 1, 2021. Did the service. Paid service for INR 2250/-
The Fridge worked for one day and then both fridge and freezer stopped working. Again raised a complaint. Engineer came and diagnosed that compressor has stopped working due to overcharging of gas.
As compressor was under warranty, asked them to replace. Engineer said it would come in one day and would be replaced.
However, we got an update that compressor is not available and Head office has cancelled the PO as there are no supply of parts happening due to lockdown.
They offered discount voucher after deducting depreciation at 50%. After bit of negotiation and huge follow up received voucher for INR45920/-(56% of invoice value) on June 25, 2021.They handed over the voucher and took the old unit.
Sunday, 27 June 2021, we went to Samsung Plaza, Shri Vedic Electronics, Manikonda, Hyderabad, negotiated and bought model no. RS55K50A02C against the voucher and paid INR 26080 additional for the fridge.
Tuesday 29 June 2021, fridge was delivered. Wednesday 30 June 2021, Technician came for installation and observed a big scratch on the body of the fridge. We called the seller and explained. The seller is refusing to exchange the piece with a new piece citing no stock and also that we bought against voucher and we have got the fridge at very low price as it was a display piece.
Now the fridge is still uninstalled and we are without a fridge since last one month and more. Escalated to the area ASM Mr. Ananda Shiva Kumar, and he is also mentioning it as incidental damage and not co-operating.
We have been cheated by the company from the service as well as the sales team. Their top management is totally unresponsive.
Request your help to sort this out. For repair work which should have been done free of charges, we have paid additional INR 26000/- and we still dont have a functional appliance.