[Resolved]  Samsung — Samsung Smart Duo Offer against purchase of Samsung Laptop

Address:

New Delhi, Delhi

Dear Sir, Pl. go through the below attached emails which are part of my correspondence with Samsung E-store. You will find that on 29th July I receive email from support.[protected]@samsung.com that my registration is complete and coupon code is under generation and again I receive email from same email ID on 5th August that registration is complete and coupon code is under generation. Now on 13 Sep. 13 I receive email saying that my Invoice is Invalid. l want explanation from Samsung that what this Invalid means. Is my Invoice is Fake or not Genuine or Rs. 22500/- which I have paid to Amba Aircool is null and worthless??? First Samsung says my registration is complete and then they say my Invoice is INVALID??? Also I have attached screen shot of email received from Samsung as Proof. Regards, LAXMAN [protected] [protected][protected][protected][protected][protected][protected] From: mkt.[protected]@samsung.com To: [protected]@hotmail.com Subject: Rejected - Samsung Smart Duo Offer (Serial Number - JAKV91SD500058P ) Date: Fri, 13 Sep 2013 12:23:16 +0530 Customer Support- [protected]Toll Free) Dear Customer, Your redemption request against the purchase of Samsung Laptop (Serial number - JAKV91SD500058P ) has been rejected due to Invalid Invoice Regards, Samsung India eStore Team ________________________________________ From: [protected]@hotmail.com To: support.[protected]@samsung.com Subject: RE: Samsung Smart Duo Offer (Serial Number - JAKV91SD500058P ) Date: Sat, 24 Aug 2013 00:55:01 +0530 Still waiting for the special electronic coupon since my registration on 10/07/2013. This offer was also a reason for purchasing Samsung Laptop and leaving many other Branded & reliable Laptop at almost same price and configuration. Now this Samsung Laptop has also started showing a problem!! The redemption date is 30/8/2013 for the above mentioned offer, so pl. clear the status of this offer for me as now I am in a hurry to buy a mobile. LAXMAN [protected] ________________________________________ From: support.[protected]@samsung.com To: [protected]@hotmail.com Subject: RE: Samsung Smart Duo Offer (Serial Number - JAKV91SD500058P ) Date: Mon, 5 Aug 2013 10:58:32 +0530 Dear Valued Customer Thank you for your email, Would like to inform you that the registration is complete and the coupon code generation is under process. you will receive the coupon code within the specified time frame of 15-20 days as mentioned on the registration page. It is still showing under process. Thanks & Regards Samsung India eStore Team. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: laxman gupta [mailto:[protected]@hotmail.com] Sent: Sunday, August 04, 2013 11:00 PM To: Support Estore; mkt.[protected]@samsung.com Subject: RE: Samsung Smart Duo Offer (Serial Number - JAKV91SD500058P ) Dear Sir, More then 20 days has been passed since my registration on 10/07. LAXMAN [protected] ________________________________________ From: support.[protected]@samsung.com To: [protected]@hotmail.com Subject: RE: Samsung Smart Duo Offer (Serial Number - JAKV91SD500058P ) Date: Mon, 29 Jul 2013 13:03:49 +0530 Dear Valued Customer Thank you for your email, Would like to inform you that the registration is complete and the coupon code generation is under process. you will receive the coupon code within the specified time frame of 15-20 days as mentioned on the registration page. Thanks & Regards Samsung India eStore Team. [protected][protected][protected][protected][protected][protected][protected]---...⇄ From: laxman gupta [mailto:[protected]@hotmail.com] Sent: Saturday, July 27, 2013 11:59 PM To: mkt.[protected]@samsung.com; support.[protected]@samsung.com Subject: RE: Samsung Smart Duo Offer (Serial Number - JAKV91SD500058P ) Dear Sir, No response for the coupon code from your side after more than 15 days has been passed. regards, LAXMAN [protected] ________________________________________ From: mkt.[protected]@samsung.com To: [protected]@hotmail.com Subject: Samsung Smart Duo Offer (Serial Number - JAKV91SD500058P ) Date: Wed, 10 Jul 2013 10:43:37 +0530 Customer Support- [protected]Toll Free) Dear Customer, We are glad to receive your redemption request against your purchase of Samsung Laptop (Serial number - JAKV91SD500058P). You can track status of your request on www.samsungindiaestore.com/laptop-tab-offer. You will be sent a special electronic coupon upon successful verification of your request within 15 working days from the date of submission. This coupon code will entitle you to get a discount of Rs. 3, 800 on purchase of Galaxy Y Duos from www.samsungindiaestore.com. Regards, Samsung India eStore Team